• Whether the issues happen before (previous ZWCAD version, provide the VERNUM ) on the same PC, how about the other PC with the same ZWCAD version if any?

  • Is it a crash (means ZWCAD exit finally) or just hang (no response)?

  • If it is a crash, is there any CR(crash report), share us if any.

    Search "CrashReport" in the folder %appdata%, find the corresponding one according to the version and the time

  • VERNUM (run VERNUM in command line to get it), if possible, send them the latest official released version to check whether the crash/hang remains

  • When crash/hang happen, how about the memory usage, check the task manager, and give a screenshot, or a video

  • The crash/hang happen frequency: always happen? Sometimes (how many times in a working day, in a working week)

  • If the crash/hang can be repeated, whether it is related with special operations or special drawings?

  • If the crash/hang can be repeated, or happen very frequently, can we arrange an online session to check out?