This article applies to ZWCAD, ZWCAD+, ZWCAD Classic, ZWCAD Architecture and Mechanical.
1) When to apply for license reset?
a) Customer's computer crashed/reformatted/reinstalled OS/Big hardware change before returning the license for stand-alone or network license;
b) Confirmed by ZWSOFT Product Consultant that needs to be reset.
2) How to apply for license reset?
a) Send the attached PDF file Reset_ZWCAD_or_ZWCADPlus_License_Application.pdf to customer to fill in and sign;
b) Send back to your sales manager with the license code inside the email for reset;
c) Once it is finished, you will get a confirmed email, and the notice the customer to use the same license to activate;
d) If the license is still in customer's computer, then follow below solution to clear it first.
Search "FLEXnet" folder in system disk, and then remove all the file including the hidden files started with "zwflex_".
For example:
Win 7 : C:\ProgramData\FLEXnet
Win XP: C:\Documents and Settings\All Users\Application Data\FLEXnet
Note: License reset is only for soft encryption.