This article applies to ZWCAD, ZWCAD+, ZWCAD Classic, ZWCAD Architecture and Mechanical.
The following information you need to collect before report a problem related to license activation:
1) License code
2) ZWCAD version to be activated
3) Screenshots of License Manager
4) Error message including the detailed steps (state which step bring about the problem)
5) Log file (Start->ZWSOFT->License Log Viewer)
6) Related upgraded information
7) What have been done before, such as reinstall OS/reformat and so on
8) The request and response XML file for the last try if there any
Note: This article applies to Soft Encryption for Stand-alone and network versions.