Helpdesk

Issue: Cursor disappears when using block editor as below shown: Causes: The cursor doesn't disappear, it's because the color of the cursor ...

Problem: Some users may find that after upgrading to 2019 SP2, the Properties palettes displays in white background, like this: Cause: We have impro...

Issue: The whole background of design center is black and there is nothing you can see except the icon, as below shown: Causes: Somehow the backgrou...

Issue: I open ZWCAD program, and then, while the program is opened, I try to load previously saved file through the Windows File Explorer (instead of using...

Issue: The background color of the dynamic input box became black and cannot see anything, like the following gif: Causes: The reason for this probl...

Applies ZWCAD 2017; ZWCAD 2018; ZWCAD 2019 Issue: Some customers may be using two or three screens, and they may move the command line panel to another ...

Applied to: ZWCAD 2018, ZWCAD 2017 After ZWCAD opened, the menu is missing due to some causes.  We can recover the menu like this. 1. Open "...

In some cases, we need to delete the user data information under %appdata%, to try to solve some problems. However, sometimes we fail to delete some folders...

Applies to : ZWCAD Classic Issue: If you have ZWCAD+ installed on your computer, then you install ZWCAD Classic, you will find that the default program fo...

Applies to: ZWCAD 2017; ZWCAD 2015; ZWCAD Classic Refedit toolbar only occurs when reference editing. Someone may close it by mistake and feel difficu...